FAQ

  • How can I fund my iCapital account?

    At iCapital, we accept a wide range of safe and convenient payment methods including bank wire, all major credit/debit cards, as well as popular eWallets. We are constantly adding more payment options and if you do not see your preferred payment method, please contact customer support who will assist you.

  •  In which currencies can my account be held in?

    Your iCapital trading account can be held in a variety of base currencies including USD, EUR, AUD and GBP. Please note that you can fund your trading account by using your local currency at no extra fees. Should you require any additional clarification with regards to your account currency, please contact our customer support.

  • When will my deposits reflect in my trading account?

    When you use credit/ debit cards and eWallets,  iCapital processes all deposits instantly. With a wire transfer, it may take a few days for the funds to reflect in your trading account. Please confirm with customer support if you have any queries.

  •  How do I request a withdrawal?

    It is important to note that only verified account holders are able to withdraw money from their iCapital account. In order to verify your account, we require you to provide proof of identity. This can be a scan or a copy of a government-issued identity card, passport or driver’s license. Together with a duly completed and signed withdrawal request form, the proof of identity needs to be sent from your primary email address, the one associated with your trading account, to iCapital. Please note that the identification verification process is only done once, and for subsequent withdrawals, you will only need to send an email to [email] from your primary email address. Please indicate your iCapital account number and the withdrawal amount.

  • How long is the withdrawal process?

    Once the required identification and verification paperwork has been submitted, iCapital will process a withdrawal request within a few hours. The withdrawal process is done quickly and automatically. It is important to note that if you prefer to withdraw your funds via wire transfer, there may be a delay of up to 3 business days after providing all the required paperwork.

  • Are my funds at iCapital safe and secure?

    In accordance with financial regulations, iCapital is legally mandated to hold all client funds in segregated fiduciary bank accounts, completely separate from our company’s operating funds. In addition, all investor funds are insured and in the unlikely event of bankruptcy, every investor is entitled to full compensation.

  • How do I open a live iCapital trading account?

    in order to open a live trading account with iCapital, simply click on the “Open Account” button and complete your registration details. In order to complete the registration process, you will be required to confirm your email address. Once this is done, you can then make your first deposit and begin trading.

  • When can I start trading?

    Once your deposit is successful and reflects in your trading account, you can start trading your preferred financial assets including forex, stocks, indices, commodities and cryptocurrencies. Most payment methods will ensure that your funds reflect in your account instantaneously, while there might be a delay if you are using bank wire. In addition, there might be a delay if you wish to open a trading account as a trust organization or a corporate entity.

  • Can I open multiple accounts with iCapital?

    You can open multiple accounts with iCapital. To assist you in creating the relevant accounts for your investing objectives, please contact our customer support team

  • What is the minimum deposit requirement?

    At iCapital, the minimum deposit requirement is $250, or the equivalent in your preferred base currency.

  • Do I need to download software in order to trade?

    In order to trade, no download is required. iCapital offers access to a WebTrader platform that runs seamlessly on any desktop or mobile browser.

  • Can I trade on my mobile device?

    At iCapital, our platform is fully responsive on a mobile browser ensuring you have the convenience and flexibility to trade at any time and from anywhere. With the mobile app, you can enjoy the full functionality and features as available on the desktop platform.

  • How do I get a new password if I forgot mine?

    If you have forgotten your password, next to the log in section on the homepage of the site, simply click on the ‘Forgot Password’ link. An email with instructions on how to reset your password will be sent to you and you will then be able to re-gain access to your trading account again. If you require any assistance, please contact customer support by phone or email.

  • Can I change my account leverage?

    Yes, you can change your account leverage. In order to do so, please send an email to [email]. Please provide your iCapital account number as well as your desired leverage level. Once approved, the leverage change will be affected within 24 hours.

  • Can I change the type of currency in my account?

    You can change the currency type of your account. You will need to contact customer support to get direct assistance or you can open a second account with any other base currency of choice.

  • Can I manage and trade using my spouse’s account?

    You can manage and trade using your spouse’s account, however, you will require the full authority and consent of your spouse. In addition, you will require access to all the relevant passwords. Please contact us directly so that we may verify your status directly with your spouse.

  • Can I change my account type?

    At iCapital, you are free to upgrade to a higher account type at any time. Should you require advice or further assistance, please contact customer support.

  • What documents do I need to provide in order to verify my account?

    We will require a Proof of Identity (POI) document as well as a Proof of Residence (POR) document, in compliance with various regulatory guidelines. The proof of residence document must be a document not older than 3 months and it must reflect your full name and full registered address. This information must match the details you provided during the account registration process. For proof of residence, you can submit a credit card statement, bank statement, local authority bill or any utility bill (example: water, gas, electricity). If you have a valid government license which reflects your residential address, you can also submit this as proof of residence.

  • Why do I have to provide identification information?

    iCapital is required, based on various international laws, which include the KYC (know your customer) guidelines and anti-money laundering regulations, to verify the identity and address of each one of our clients. In addition, iCapital is required to run suitability tests for all our clients in order to verify that they fully understand the risks involved in using our financial services. The suitability tests also assist iCapital in evaluating which of our account types or products will be most appropriate for your investing objectives, or lack thereof.

  • Are my funds safe with iCapital?

    iCapital holds all client funds with approved, top tier banks in Australia, separate from iCapital’s operational funds. This means that all client deposits are paid to this segregated account, which can then only be used as permitted by the Client Money Rules under the Corporations Act. iCapital also manages all payments through the industry standard Level 1 PCI international payment service and all transactions are processed via the latest 128 SSL encryption.